Determining the order in which to should take calls from patients is known as telephone ________.

A. etiquette
B. triage
C. prioritization
D. queuing

Answer: B

Health Professions

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Who has firsthand knowledge of a crime or dramatic event?

A) A reluctant witness B) An eye witness C) A fact witness D) A hostile witness

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Weight requirements for exterior access should be based on the needs of the ___ fire apparatus

A. lightest B. longest C. heaviest D. shortest

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