Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Which of the following traits of a brand's ability to become a lovemark keeps the five senses of sight, hearing, smell, touch, and taste on constant alert for new textures, intriguing scents and tastes, music, and other such stimuli?

A) sensuality B) intimacy C) mystery D) practicality E) sensitivity

Which one of the following people would LEAST likely be considered a "knowledge worker"?

A) someone who performs research to discover new information B) someone who takes current research and uses it to facilitate a task C) someone who relays information from one party to another without changing it D) someone who puts information in a format that allows others to access it E) someone who uses information to solve a problem