Which of the following techniques should not be used to improve one's effectiveness as a sender of messages?
a. Share information rather than telling.
b. Emphasize agreement over disagreement.
c. Eliminate threatening behavior.
d. Use effective nonverbal communication.
ANS: B
Others will not always agree with what you say. Do not become defensive when others disagree with you; simply try to understand their perspective and be open to their input.
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