Which error is addressed by the recommendation to avoid fixed-formatted text that requires users to scroll horizontally to view content or links?

Which of the following statements most likely illustrates a trial close?

A) "How close are we to completing this sale?" B) "Since we have all the information, let's place the order." C) "Would you prefer paying on the first or the fifteenth every month?" D) "You can pay the premium in full or monthly. Which do you prefer?" E) "May I have you sign this information release form to complete the process?"

Diversity is best defined as:

A) biological elements over which individuals have little or no physical control. B) the personal choices individuals make regarding their lifestyles and goals. C) all the human characteristics that make people different from each other. D) affirmative action practices required in the workplace.