A(n) ____________ frame of reference views the organization as a battleground where rival forces seek largely incompatible goals.

As a group leader, Bill tightly controls the discussion and determines who will speak to whom. This is an example of which type of leadership style?

A) Democratic B) Provocative C) Laissez-faire D) Bureaucratic E) Autocratic

What do the letters ROI stand for in business?

A) research on instinct B) return of intuition C) right of industry D) return on interest E) none of the above