As part of negotiation skills training, the sales representatives learn about handling customer objections. A common customer objection regards the quality of produce and meat. How should a sales representative most likely address this objection?
A) Emphasize the firm's commitment to customer service after a sale.
B) Offer a specific delivery time so restaurants know when to expect products.
C) Engage in transactional selling methods to develop a strategic relationship.
D) Offer a discount on the first years' orders to gain the buyer's trust.
E) Deny that a quality problem exists by showing certifications from local farmers.
A
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An important reason that employee recognition programs are often effective is that
A) most workers are greedy. B) most workers feel they do not receive enough recognition. C) collecting company souvenirs is a popular hobby. D) the need for economic security and safety is strong.
Which of the following benefits was previously offered on a discretionary basis, but, is now mandatory?
A) health insurance B) retirement plans C) paid time off D) employee assistance programs