Invention is one of the five canons of rhetoric

When Mona, the customer service representative at a local retail store, encounters an emotional client, a good way for her to handle the situation is to:

A. Try to pace them to a calmer state by matching their style and then slowing down the rate of speech and emotions. B. Let the customer get his/her emotions out, and consequently, he/she will be much calmer. C. Ignore the client altogether, making them come back at another time. D. Suggest that another representative help the emotional customer.

People in a mutual romance situation report the most relationship maintenance behaviors.

Answer the following statement true (T) or false (F)