In a particular town, 20% of the homes have monitored security systems. If an alarm is triggered, the security system company will contact the local police to alert them of the alarm. Of all the alarm calls that the local police receive, they only have the manpower to answer 30% of the calls. Suppose we randomly sample one home that was broken into over the last month from this town. What is the
probability that this home has a monitored security system and that the police answered the alarm call?
A) 0.3000 B) 0.2000 C) 0.9400 D) 0.0600
D
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_____ refers to the follow-up activities that a service firm might engage in after a customer transaction
a. Need recognition b. Postpurchase communication c. Collective bargaining d. Sales prospecting
Which of the following statements about telephone interviewing is true?
A) It usually takes a long time to gather information through telephone interviews. B) The interviewer is unable to clarify questions if respondents do not understand them. C) The response rate for telephone interviews has been typically lower than for mailed questionnaires. D) The US government generally encourages telemarketing by firms. E) Telephone interviewing in the US is getting more difficult because of consumers' growing antipathy toward telemarketers.