When troubleshooting a computer problem by talking to a user over the telephone, when would open-ended questions (requiring the user to answer in their own words) be most appropriate?
What will be an ideal response?
When troubleshooting a computer problem over the telephone, if the user seems to be confused about what is happening, open-ended questions will allow him or her to explain in his or her own words what is going on.
Computer Science & Information Technology
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Computer Science & Information Technology
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Computer Science & Information Technology