Total process variation is made up of the sum of common cause variation and special cause variation

Eduardo has been back on the job for 2 weeks when he falls ill again and is unable to work. He is likely to receive benefits immediately for which of the following reasons?

A) He is covered under an accidental death and dismemberment (AD&D) policy. B) He is covered under his disability income insurance policy's recurrent disability provision. C) He is covered under his disability income insurance policy's partial disability provision. D) He is eligible for coverage under Social Security.

The CEO suggests that Victor attend a training program for sales managers. If the program is like most others, which of the following topics will most likely be covered?

A) motivating salespeople B) forecasting short-term sales C) managing sales territories D) handling office politics E) calculating ROI