1. This chapter discusses several reasons that out-groups form. What is the best explanation for why Ursula, Nichole, and Todd appear to be out-group members? What impact are they having on Next Step? Do they have legitimate concerns? Discuss

What will be an ideal response?

Because the beliefs of those like Ursula, Nichole, and Todd are not in line with the rest of the group they are outsiders or out-groups. Because of this, the group is divided and retards the progress substantially. Yes, the concerns are legitimate, but these few are not properly communicating their dissatisfaction