________ is used for supervisory messages at the internet layer

Which of the following statements regarding how to fix a mistake in an insurance application is NOT correct?

A) If the insurer discovers a mistake, it usually returns the application to the agent who, with the applicant, corrects the application. B) Under no circumstances may an agent correct information on an insurance application once it has been completed by the applicant. C) If the insurer discovers an incorrect application before the policy is issued, the insurer may cancel the contract. D) If the agent fixes the mistake in the application, the applicant must initial the correction."

In the redesign phase of a change management project the manager typically implements the support programs of the firm.

a. true b. false