Which of the following statements is true about continuous replenishment program (CRP)?
A) It is used as a tool for market segmentation.
B) It reduces the cost of producing goods.
C) It is a part of efficient consumer response.
D) It increases inventories at the retail side.
C
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Which of the following is NOT one of the steps in managing customers as partial employees?
a. Maintain a list of prospective customer "resumes." b. Conduct a "job analysis" of customers' present roles in the business. c. Proper education and training to ensure that customers are aware of how they are expected to perform. d. Motivate customers by ensuring that they will be rewarded for performing well. e. Regularly appraise customer performance.
Which of the following is an incorrect statement regarding the principal-agent relationship in Japan?
A) Agents need not disclose whom they are representing. B) Third parties often require proof that agents are acting on behalf of a particular principal. C) The agent must have expressed authority to act. D) Principals are held liable for acts of agents within their limited range.