__________ refers to the fact that, before CMC, gatekeepers like receptionists and secretaries controlled access to the boss. Now, anyone can have instant access to superiors

Which of the following is one of the three components of I Language?

a. Describe the other person's behavior using a You statement. b. Explain the power difference between you and the other person. c. Express a judgment about the other person. d. Avoid expressing your feelings. e. Explain the potential consequences.

Alicia is enjoying listening to Allan's description of seeing the

musical "The Producers" on Broadway. Alicia is engaged in ________ listening. a. appreciative b. comprehensive c. empathic d. analytical e. practical