Throughout her public speaking class, Raquel is worrying about whether she will do well at

her job interview tomorrow.  As a result, Raquel hears very little of what her public speaking
professor has to say.

Raquel?s barrier to listening is
A) external noise.
B) internal noise.
C) emotional reaction.
D) daydreaming.

B

Communication & Mass Media

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All of the following actions correspond to Emotional Intelligence EXCEPT

A) Admit your own mistakes. B) Relinquish your position quickly if it's clear that others do not agree. C) Act ethically. D) Confront others' unethical actions. E) Be receptive to bad news.

Communication & Mass Media

Brody's wife walks into the family room while he is watching the TV and begins to tell him what she found out at the PTA meeting. Brody turns off the TV and directs his attention to his wife. Which barrier to effective listening has Brody addressed?

A. emotional noise B. external noise C. differing speech rate and thought rate D. being self-absorbed

Communication & Mass Media