Mr. Nguyen greets long-time and loyal customers to his restaurant by using their first names and remembering their favorite dish. What type of communication is he engaging in?

Which of the following steps is not part of the Standard Agenda format?

a. task clarification b. establishment of procedure c. problem identification d. fact-finding e. solution suggestions

When someone is a passionate advocate of a cause, they are more apt to do a good job of listening and paying attention to the arguments of people on the other side.

Answer the following statement true (T) or false (F)