________ is the conflict management strategy that can be characterized as "I lose–You lose."

Media literacy becomes less important as we become more skillful with technology.

a. True b. False

While discussing the issue of budget cuts during a staff meeting at Avineon Corp., the participants were going off on tangents and making personal attacks at each other. What step should the chairperson take in this scenario?

a. Manage the meeting b. Close with a brief overview c. Use a round table d. Distribute a summary memo