Customer lifetime value is affected by revenue and by the costs of customer acquisition, retention, and cross-selling

Which of the following assets is a part of human capital?

A) business processes B) interview techniques C) patent documents D) contracts

Given that Z is a standard normal variable, the value z1 for which P(Z ? z1 ) = 0.242 is:

A) 0.70 B) 0.65 C) -0.70 D) -0.65