In a flowcharts, a(n) ________ indicates a decision

TRUSTe, a nonprofit self-regulatory organization, works with other companies to audit online privacy and security measures

It lends its TRUSTe privacy seal to all the following communication channels that meet its privacy and security standards EXCEPT ________. A) mobile apps B) e-mail marketing C) telemarketing D) Web sites E) social media

In Chapter 17's opening scenario on the 2015 Germanwings crash, the key lesson was that ________

A) no individual or organization is immune from a crisis B) social media can be used as a weapon against passengers C) smart organizations engage in issues management D) more stringent screening policies should have been in place