Which of the following types of differentiation relates to companies having better-trained personnel who provide superior customer service?
A) channel differentiation
B) services differentiation
C) employee differentiation
D) image differentiation
E) product differentiation
C
Business
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Which of the following best describes a wildcat strike?
A) Union members occupy the employer's premises while striking. B) Union members strike part of the day or workweek and work the other part. C) Individual union members go on strike without proper union authorization. D) The union declares indefinite cessation of work.
Business
A histogram which is skewed to the left has more:
A) lower values. B) higher values. C) even values. D) odd values.
Business