According to your text, which of the following types of data reflects trends and comparisons?

Crisis communication counseling skills are more essential than ever because

A) they strengthen the influence of public relations in the organization. B) public acceptance and support are key to a company's success. C) these skills require considerable professional expertise. D) conflicts are infrequent in the business world. E) Both A and C.

Which of the following is a characteristic of a culture that values a centralized approach to power?

a. There are clear lines of authority in who reports to whom. b. Leadership is spread out among a number of people. c. Power and influence are shared by many people. d. Decisions are made by consensus.