Jordi works as a journalist for a news agency. Whenever he writes, he uses a certain tool to follow his agency's guidelines pertaining to capitalization, abbreviations, punctuations, titles, and general word usage. What tool does Jordi use?

The _____________ portion of the story gives the listener the context of the story and possibly some insight about what the story means

Fill in the blank(s) with correct word

According to the Institute for Public Relations, achieving organizational clarity requires which of the following?

a. understanding employee interests and perceptions b. communicating from top to bottom in an organization c. developing a wide, flat organizational hierarchy d. conducting employee surveys on a regular basis