Describe ways to make IM more efficient and effective

What will be an ideal response?

Answer: Be courteous in your use of IM; if you don't need an answer instantly, you can avoid interrupting someone by sending an email or other type of message instead. Unless a meeting is scheduled or you're expected to be available for other reasons, make yourself unavailable when you need to focus on other work. If you're not on a secure system, don't send confidential information using IM. Be extremely careful about sending personal messages–they have a tendency to pop up on other people's computers at embarrassing moments. Don't use IM for important but impromptu meetings if you can't verify that everyone concerned will be available. Don't use IM for lengthy, complex messages. Try to avoid carrying on multiple IM conversations at one time, to minimize the chance of sending messages to the wrong people or making one person wait while you tend to another conversation. Follow all security guidelines designed to keep your company's information and systems safe from attack.