What happens in the final step in the group process?

Greg has just started his new job and is feeling overwhelmed with projects that are coming due in a short time. He is talking with Julia, his friend and coworker. Julia responds by relating the frustration and confusion she felt when she started the job and offers to help Greg get back on track with his projects. Julia's understanding of how he felt is an example of _____.

a. neutrality b. empathy c. manipulation d. apathy

Sunglasses may be regarded as __________ communication noise.

A. physical B. physiological C. psychological D. semantic