Which quality control approach is benchmarking a part of?

A) Six Sigma
B) ISO 9000 Series
C) total quality management (TQM)
D) statistical process control
E) use of Gantt charts

Answer: C
Explanation: C) Accurate standards are used to identify and eliminate problems. TQM organizations are always alert to how competitors do things better, then try to improve on them—an activity known as benchmarking.

Business

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