One of the most common mistakes communicators make is to ignore the needs of their listeners

Indicate whether the statement is true or false.

TRUE

Communication & Mass Media

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How does emotional intelligence differ from emotional expressiveness?

a. Emotional intelligence is innate, whereas emotional expressiveness is learned. b. Emotional expressiveness is innate, whereas emotional intelligence is learned. c. Emotional intelligence is more comprehensive than emotional expressiveness. d. Emotional expressiveness is more comprehensive than emotional intelligence.

Communication & Mass Media

In your public speaking class, you are asked to evaluate the delivery of a classmate

You critique her vocal characteristics, her eye contact, her gestures, and her appearance, but find that you can really only pay attention to one category at a time. Your experiences support what challenge of interpreting nonverbal messages? A) Nonverbal messages are often ambiguous. B) Nonverbal cues are multichanneled. C) Nonverbal messages are continuous. D) Nonverbal interpretation is culture-based.

Communication & Mass Media