Kelly's marriage is in jeopardy, and she needs to talk to her friend, Heather, for emotional support. When Heather and Kelly sit down to talk, Kelly's three children play nearby, interrupting them often, and making typical "kid noise."
What strategy can Kelly use to help listen to her?
What will be an ideal response?
Answers may vary but should focus on any of the following strategies:
• Remove or limit distractions: If Kelly has the opportunity, her children should not be present during this conversation. Perhaps they could go to someone else's house, or could be entertained by a movie, or Kelly and Heather could meet elsewhere.
• Acknowledge contextual limitations: Kelly could acknowledge the distractions. Assuming that Heather has the time and energy to participate in this conversation, acknowledging the difficulty of the context allows Heather to try to focus around it.
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