Strategic objectives in conflict are determined not only by orientations or preferences for conflict styles, but by assessments of the probable outcomes of behavior within particular contexts

Informative strategies ask listeners to

A) change their understanding of a subject. B) believe what the speaker believes about a topic. C) take some action on an issue. D) tell others what they have learned about a subject. E) be quiet, sit still, and listen.

As empathetic listeners, we judge the statement of others while listening to their feelings

Indicate whether the statement is true or false