In which of the following stages of personal selling does a salesperson tell the product story to the buyer?

Overtime pay is required when an employee partakes in a voluntary after-work program.

a. true b. false

The statistical definition of Six Sigma allows for 3.4 defects per million. This is achieved by what Cpk index value?

A) 6 B) 1 C) 1.33 D) 1.67 E) 2