According to the agitation and control model, all of the following are stages ideological movements must go through before a movement can succeed or fail except

a. solidification stage

Which of the following is a recommendation found in the text for eye contact?

a. Look primarily to the center of the room. b. Memorize your speech, so you can maintain eye contact. c. Establish eye contact before you say anything. d. Look past your listeners if you are nervous.

This person handles conflict by trying to make her partner feel responsible for causing her discomfort

a. mind reader b. crisis tickler c. guilt maker d. pseudoaccommodator e. avoider