One requirement of an express contract is that it be in writing

Don't ________ in the closing section of a business report

A) summarize the key points B) introduce new material to expand the scope C) list all of the action items D) present the benefits of following the recommendations E) present the benefits of key ideas

When a dispute arises between two employees, one employee expresses reluctance to engage in mediation. To encourage the employee to engage in mediation, you should do all the following except:

a. Explain the benefits of mediation for improving the work relationship. b. Frame the request as an invitation. c. Explain your expectations regarding teamwork. d. Respond to the party's legitimate concerns about meeting with the other party.