The technique of paraphrasing what the listener understands a speaker to mean, then asking for confirmation or correction, is called ________ listening.

When talking to people in wheelchairs, many of us talk slowly and

loudly because A. it helps the wheelchair people understand. B. wheelchair people are usually hard of hearing. C. it gives them time to make eye contact. D. of unconscious stereotyping. E. it is recommended in the text.

Mo learned information about the company by speaking with secretaries and clerks in informal settings, such as in the lunchroom, or when passing by her coworkers’ cubicles. This is an example of what kind of message system?

A) grapevine B) mushroom C) mixing bowl D) information chain