Principled leadership provides a consistent message, unleashes talent, practices ego suppression, and creates leaders

When addressing a heterogeneous audience, a speaker should

A) use broader generalizations. B) use a wider variety of supporting material. C) increase the use of platitudes. D) apply demographic stereotypes. E) transform them into a captive audience.

What should the speaker do when handling questions and answers?

A) Never say ?I don?t know.? B) Make eye contact only with the questioner. C) Repeat or paraphrase the question. D) Provide a lengthy response.