Leasing is especially beneficial to ________

________ pricing doesn’t fully take into account the value of the product to the customer with regard to the value of competitive products.

Fill in the blank(s) with the appropriate word(s).

Jack and Amy Douglas are purchasing their first home and have certain expectations for the mortgage company with which they are working. After a long series of "unexplainable" delays, Jack and Amy become very frustrated and decide to stay in their apartment at least another year. The mortgage company failed to provide service within Jack and Amy's

a) specifications. b) desired responsiveness. c) perceptions of quality. d) service acceptance. e) zone of tolerance.