Satisfied customers are likely to engage in positive word-of-mouth communication, thereby helping to bring in new customers. Thus, a means for attracting, developing, and retaining customer is known as which of the following?

The following are defenses to the granting of workers compensation:

a) contributory negligence b) intentional injury c) assumption of risk d) all e) NOTA

The four steps involved in the process of appreciative inquiry are:

A) defining, discussing, developing, and deploring. B) defining, deducing, deploring, and delivering. C) discovering, dreaming, designing, and delivering. D) discovering, debating, deciding, and delegating.