The concept of burnout down not include __________
a. exhaustion
b. a cynical, pessimistic attitude about the organization
c. the believe that nothing of significance is ever accomplished
d. awareness that supervisors give undeserved special treatment to other employees
Answer: D
Rationale: The lower periods may include the experience of burnout, a combination of persistent emotional and physical exhaustion, cynical attitudes about the job, and a sense that one's work has little meaning.
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After her car accident, Mollie had no memory of the party she'd been to in the hours before she suffered a head injury. She has no difficulties, however, encoding and storing new information. Mollie is suffering from __________ amnesia
a. anterograde b. retroactive c. retrograde d. proactive
Chunking aids
a. understanding. b. perception. c. retention. d. encoding.