____________ refers to the manner in which employees are subdivided into units and divisions as a way of focusing their efforts on the required activities of the company

Machinery such as ATMs and online customer services can reduce the ______ that comes from increased contact with human employees.

a) intangibility b) perishability c) inseparability d) heterogeneity e) tangibility

The higher the process capability ratio, the greater the likelihood that process will be within design specifications

Indicate whether the statement is true or false