Olga is discussing her work schedule with her supervisor. She is not happy with her

assignment and tells her supervisor, ?You assign the best training dates to the people in your
work group? Based on Olga?s comment, what does the text recommend

so she could be more
effective at managing this conflict?
A) check her understanding of the supervisor?s message
B) own her statements by using descriptive language
C) use self talk
D) discuss the pros and cons of the solution.

B