Mediation experts Stephen Littlejohn and Kathy Domenici suggest the following strategies for resolving conflict constructively EXCEPT
a. Show strength and conviction by supporting your own position.
b. Speak to be understood rather than win.
c. Focus on your own perspective rather than criticizing others' behavior.
d. Explore ideas in new ways.
e. Recognize that there are many perspectives rather than polarizing a dispute into only 2 points of view.
Answer: a. Show strength and conviction by supporting your own position.
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