What are the categories of event described in the ITIL Service Operation book?
A. Informational, Scheduled, Normal
B. Scheduled, Unscheduled, Emergency
C. Informational, Warning, Exception
D. Warning, Reactive, Proactive
Answer: C. Informational, Warning, Exception
Business
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In some small claims court, there is no jury and a judge tries the case.
a. true b. false
Business
During a buying process, the normal procedure once a list of qualified suppliers is formed is to send out a ________ to potential suppliers
A) request for product review B) request for proposals C) request for quotation D) request for product specifications
Business