The main and overall purpose of the Change-Oriented Conflict Analysis model is:
a. Learn skills about how to this model is different from the Wehr’s model.
b. Provide tools to submit the conflict to an arbitrator.
c. Develop skills to manage conflict and influence change.
d. Develop skills to use one of the conflict styles.
c. Develop skills to manage conflict and influence change.
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As a general rule of persuasive speaking, never ask the audience to
a. make only small changes in their thinking. b. imagine the situation or circumstances of someone else. c. do what you have not done yourself. d. reconsider long-held values.
You share with a friend your dismay at having your hours cut at work, and are hoping for sympathy and even solutions to cope with your reduced income, but your friend begins to lament the fact that she never has enough money to do the things she wants, resulting in her pouring out her troubles and never responding to yours. Your friend is engaged in the practice of_______________
a. Stage hogging.B. Defensive listening.C. Insensitive listening.D. Ambushing.