Crisis management is a process and a program

When Kiko reviewed the main points in her informative speech; she used gestures, paused between each point and moved from behind the lectern. Which technique for enhancing audience recall did Kiko effectively employ?

a. building redundancy into the speech b. reinforcing key ideas verbally c. reinforcing key ideas nonverbally d. pacing the flow of information

Information on the internet often lacks credibility, in part, because _________

A. lack of gatekeepers which characterized traditional media B. of the use of newsgroups for sinister and immoral purposes C. of the high risk of plagiarism D. hackers often threaten the integrity of information on the internet E. none of the above