The goal of persuasive messages, like that of informative messages, is to teach

Samuel is a medical representative. He visits several clinics and hospitals each week; however, he is unable to sell his products. Samuel's manager noticed this, and decided to go with him on client visits for a few weeks

After spending more time together, Samuel's manager suggested that Samuel be friendlier, more responsive, and more attentive to his clients. Samuel implemented his manager's suggestions, which resulted in a marked improvement in his performance. Which statement best describes this situation? a) Importance of developing positive relationships in the professio b) Effective communication in the profession c) Importance of setting goals for a work relationship d) Effective determination of the workplace climate

If people believe that your speech is self-serving, they are likely to view you as:

A) ?less trustworthy. B) ?highly credible. C) ?highly informed. D) ?less personable.