A representative of the labor union was called to speak before a committee about the dangers faced by workers at a chemical factory

The committee was looking forward to hearing the representative's thoughts on the subject so they could take appropriate action to increase workers' safety. However, the representative panicked and mumbled his way through the speech. Which concept did the representative fail to display?
a) Management of anxiet
b) Implementation of message strategy
c) Situational knowledge
d) Architectural nonverbal communication

A

Communication & Mass Media

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Jennifer always demonstrates enthusiasm when communicating and follows the cultural rules for polite, cooperative, respectful conversation. Jennifer is using __________.

A. politeness strategies B. gunnysacking C. affinity-seeking strategies D. negative face

Communication & Mass Media

Name and explain at least five kinds of vocal cues.

What will be an ideal response?

Communication & Mass Media