Jeff, a user, can no longer access the accounting file share, but others are still able to access the share. Which of the following would be the FIRST step in troubleshooting the issue?
A. Notify senior management of the issue.
B. Develop a probable cause theory.
C. Ask Jeff if anything has changed on the system.
D. Escalate the issue to the vendor.
Answer: C. Ask Jeff if anything has changed on the system.
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