In a lean system, the key to continuous improvement is the understanding that excess capacity or inventory hides problems on the shop floor and thus prevents waste sources from being identified and eliminated

Which of the following is not likely to be an ethical concern raised by direct-response methods?

A. Harvesting trees to make paper for direct-response junk mail. B. Getting direct-promotion telephone solicitations at any time. C. Using a direct-response database that includes personal information. D. Sending out weekly specials via an e-mail newsletter on a request only basis. E. Coping with the constant flow of spam in e-mail boxes.

The pretrial conference includes the defendant and the plaintiff without their lawyers

Indicate whether the statement is true or false