The year 2008 was a record year for voters in the presidential election. Barack Obama won the election, and it is logical to conclude that the type of listening voters used could best be characterized as _____

A. therapeutic
B. discriminative
C. critical
D. appreciative

C

Communication & Mass Media

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What are the ethical standards you as mediator need to follow?

Tatiana and Jane have been friends for many years. One day, Tatiana decided to sell her two-year-old car, and Jane told her she would like to buy. The car appears to be in excellent condition, as indicated by Tatiana. They agree on the price ($12,000) and in the payment plan (monthly payments of $1,000 for 12 months). Since the car is still under manufacturing warranty, it was transferred to Jane as part of the agreement. To complete the purchase, they took the car to one of the manufacturer’s approved auto shops to be checked, where they were told the car was in good condition besides the normal use. After two months with the car, Jane noticed there was a problem with the transmission. She took it back to the same shop, and was told they would need to work on the transmission, which would cost her about $1,200. This repair was not covered by the warranty, so Jane decided to ask Tatiana to pay for it, who replied indicating she did not know about it and that she would not pay. However she offered Jane a contribution of $200 to help with the repair cost because they were close friends. Jane refused and told her she would take her to court. Instead, they are headed for mediation to solve this dispute. a. Tatiana and Jane come to a settlement uncoerced. b. You may show you have a better opinion on Tatiana’s side of the story. c. You do not disclose you have known Tatiana for a long time. d. You leave the mediation process so Tatiana and Jane “can deal with the conflict on their own.”

Communication & Mass Media

Hoaxes and Internet myths can ______.

A. cost you the trust of your readers B. be worthy of a second look C. be good to publish without checking D. be entertaining

Communication & Mass Media