You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items to sell to gardeners. The method for overcoming resistance that you have chosen is ________
A) education and communication
B) participation
C) negotiation
D) manipulation
E) coercion
B
Explanation: B) In this example, the method chosen for overcoming resistance is participation. It's difficult to resist a change decision in which we've participated. Assuming participants have the expertise to make a meaningful contribution, their involvement can reduce resistance, obtain commitment, and increase the quality of the change decision.
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The question-and-answer session with the audience during your presentation ________
A) helps you build your credibility by demonstrating your expertise and openness B) is not an effective way to make your presentation interactive C) does not allow you to deflect or address your audience's criticism D) undermines and trivializes the important parts of your presentation E) does not allow you to emphasize and expand on important points
Programmed decision-making allows an organization to increase its efficiency and reduce the costs of making goods and services
Indicate whether the statement is true or false