If a speaker finds useful supporting evidence on Wikipedia, he or she should
A. confirm the information in another source and cite that.
B. cite the specific article's author as the source, not Wikipedia.
C. confirm the information in another source and cite both it and Wikipedia.
D. cite Wikipedia as the source along with the article title and date accessed.
Answer: A
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A leader is said to be hubristic when
a. the employees admire their leader excessively and consider him/her a demigod. b. he/she is willing to do all of the work himself/herself. c. he/she is unsure of the company's policy and procedure. d. he/she is full of excessive pride, holding the belief that he/she is invincible and omnipotent
When you must deny a customer something they have requested, the best way to do it is to:
A. Be very direct. Do not pad the "no" with forgiving explanations. B. Be empathetic. Make sure they understand that you regret having to say "no." C. Avoid giving an answer. If you can put it off long enough, they will forget. D. Offer all the reasons for why giving them what they want is a poor choice for both the customer and the organization.