Short action stories created to promote products and placed on the web that friends pass on to friends are called viral ads

Tom was a member of the five-member committee for evaluating student complaints. When

Tom raised a question, other members abruptly changed the topic. Several times Tom made suggestions for new procedures, but his ideas were summarily dismissed. In addition, others in the group tended to interrupt his statements with ideas of their own. Tom probably has ________. A) emergent leadership B) low status C) high status D) blocking behaviors

Bryan told his girlfriend that "he just wants to be friends," meaning he doesn't want to see her anymore. She, however, assumed he meant that they would still hang out, but just as friends

Based on the principles of verbal messages in Chapter 5, explain how this misunderstanding occurred and how it could have been avoided. What will be an ideal response?